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Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Ms Dorcas Smith (f)

Practice Manager for both Hetherington Group & Pavilion Medical Centre

Ms Maura Joyce (f)

Admin/Reception Team Leader for both Hetherington Group Practice & Pavilion Medical Centre


Our Office Admin team comprises Greta (medical records) Rachelle, Jennifer, and Hannah.  They deal with back office tasks which includes scanning, filing, answering the telephone, dealing with hospital queries, dealing with medical and insurance reports, running audits, producing practice reports etc.

Ms Hannah Evans (f)
Ms Jennifer Watson (f)
Ms Greta Reid (f)


Our Reception team comprises Maura (Team Leader), Sue, Shirley, Siobhan, Keisha, Bailie, Shayann and Rebecca.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Ms Keisha Willis (f)
Ms Shirley Hanson (f)
Ms Sue Coney (f)
Ms Rebecca Irvine (f)
Miss Siobhan Coffey (f)
Ms Shayann Symes (f)
Bailie Stapleton (f)
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