Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Ms Dorcas Smith (f)

Practice Manager for both Hetherington Group & Pavilion Medical Centre

Ms Maura Joyce (f)

Assistant Practice Manager

Bailie Stapleton (f)

Team Leader

Administration

Our Office Admin team is  Greta (medical records) and Jennifer (administration).  They deal with back office tasks which includes  answering the telephone, dealing with hospital queries, dealing with medical and insurance reports, running audits, producing practice reports etc.

Ms Jennifer Watson (f)
Ms Greta Reid (f)

Reception

Our Reception team comprises Bailie (Team Leader), Sue, Shirley, Siobhan, Keisha, Shayann and Rebecca.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with patient records and carrying out searches and practice audits and other essential administrative duties.

Ms Keisha Willis (f)
Ms Shirley Hanson (f)
Ms Sue Coney (f)
Ms Rebecca Irvine (f)
Miss Siobhan Coffey (f)
Ms Shayann Symes (f)
Candice March (f)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website